Shipping policy
Thank you for visiting and shopping at Kizzy Pizzy (operated by C4K KRAFT PRIVATE LIMITED). The following terms and conditions constitute our Shipping Policy.
Order Processing Time
- All orders are processed within 1 to 2 business days (excluding Sundays and national/public holidays) after receiving your order confirmation email.
- You will receive a separate notification with a tracking number once your order has dispatched.
- During high-volume periods, product launches, or festive seasons, processing times may extend by an additional 1 to 2 business days.
Shipping Rates & Turnaround Time (TAT)
We partner with leading domestic logistics aggregators to ensure safe and prompt delivery across India. Shipping fees are calculated and displayed at checkout as and when applicable.
| Delivery destination | Estimated turnaround time (TAT) | Shipping fee |
|---|---|---|
| Intra-City / State (Gujarat) | 2 to 3 Business Days | Free on orders above ₹299 / ₹99 flat rate |
| Metro Cities (Delhi, Mumbai, Bengaluru, etc.) | 3 to 5 Business Days | Free on orders above ₹299 / ₹99 flat rate |
| Rest of India | 5 to 7 Business Days | Free on orders above ₹299 / ₹99 flat rate |
| Special / Remote Regions (J&K, North-East) | 7 to 10 Business Days | Free on orders above ₹299 / ₹99 flat rate |
Please note: Delivery estimates begin from the date of dispatch, not the date of order placement.
Order Tracking
Once your package is picked up by our courier partner, you will receive an SMS/WhatsApp/Email notification containing your AWB / Tracking Number and a tracking link to monitor your shipment in real time.
Damaged or Tampered Shipments
If you notice that the outer packaging is severely damaged, crushed, or tampered with at the time of delivery:
- Please refuse delivery and ask the delivery executive to mark it as rejected due to outer damage.
- If already accepted, take clear photographs/unboxing videos immediately and report it to curious@kizzypizzy.com within 48 hours of delivery.