Privacy policy

Last updated: 28 September 2026

Kizzy Pizzy respects your privacy and is committed to protecting the personal information collected through our website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us.

Information We Collect

  • Name, email address, mobile number, and account details.
  • Billing, shipping, order, and delivery information.
  • Product preferences, wishlist items, and purchase history.
  • Information submitted through contact, feedback, or support forms.
  • Limited child-related details provided by a parent or lawful guardian.
  • Screen-time settings and website usage information.
  • Product reviews, ratings, comments, and feedback.
  • Device, browser, IP address, cookies, and website activity information.

How We Use Your Information

  • To create and manage user accounts.
  • To process and deliver orders.
  • To provide customer support.
  • To manage payments, refunds, cancellations, or replacements.
  • To provide screen-time and parent-controlled features.
  • To improve website content, products, and user experience.
  • To prevent fraud, misuse, and security threats.
  • To send order updates and promotional communications where permitted.
  • To comply with legal and regulatory requirements.

Children's Information

  • Parent and customer accounts must be created and managed by adults.
  • Children should use the website only under parental or guardian supervision.
  • Child-related information must only be submitted by a parent or lawful guardian.
  • We collect only the information reasonably required for the relevant feature.
  • We do not knowingly sell children's personal information.
  • We do not knowingly use children's information for targeted advertising.
  • We do not have actual knowledge that we share or sell the personal information of individuals under 16 years of age.
  • Parents may request access, correction, or deletion of their child's information.

Payments

  • Payments may be processed through Shopify, Razorpay, banks, UPI providers, or other authorised payment partners.
  • Kizzy Pizzy does not directly store complete card details, CVV numbers, UPI PINs, or banking passwords.
  • Payment providers process information according to their own privacy and security policies.

Cookies

  • We may use cookies to maintain login sessions, shopping carts, website security, preferences, and analytics.
  • Users may disable non-essential cookies through browser or website settings.
  • Disabling cookies may affect certain website features.

Information Sharing

We may share necessary information with:

  • Shopify and website service providers.
  • Payment gateways and banks.
  • Delivery and courier partners.
  • Hosting, analytics, email, and SMS providers.
  • Legal, regulatory, or government authorities where required.

We do not sell or rent personal information to unrelated third parties.

Relationship with Shopify

This website is hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to provide and improve it. Information you submit may be transmitted to and shared with Shopify, and with third parties that may be located in countries other than the one you live in. To learn more about how Shopify uses your personal information and the rights you may have, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/consumer-privacy-policy.

Data Security

  • We use reasonable security measures to protect personal information.
  • However, no website or online transmission system is completely secure.
  • Users are responsible for protecting their passwords, OTPs, and account credentials.

Data Retention

  • Information is retained only for as long as required for orders, account management, customer support, legal compliance, fraud prevention, and dispute resolution.
  • Information may be securely deleted or anonymised when it is no longer required.

User Rights

Users may request:

  • Access to their personal information.
  • Correction or updating of information.
  • Deletion of information, where legally permitted.
  • Withdrawal of consent.
  • Unsubscription from promotional communications.
  • Closure of their account.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, as permitted or required under applicable law.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including through our hosting and service providers. Where we do so, we rely on recognised transfer mechanisms and appropriate safeguards as required by applicable law.

Third-Party Links

  • The website may contain links to payment providers, social-media platforms, courier websites, or other third-party services.
  • Kizzy Pizzy is not responsible for the privacy or security practices of independent third-party websites.

Policy Updates

  • We may update this Privacy Policy when our services, website features, or legal obligations change.
  • The revised policy will be published with an updated effective date.

Contact Us

For privacy-related questions or requests, contact:

  • Brand: Kizzy Pizzy (operated by C4K KRAFT PRIVATE LIMITED)
  • Email: curious@kizzypizzy.com 
  • Customer Care / WhatsApp: +91 9213482829 
  • Operating Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST (closed on Sundays and national holidays) 
  • Registered Office: 6, Nitu Flats, B/H Nehrunagar, SM Road, Ambawadi, Ahmedabad – 380015

If your query is not resolved satisfactorily within 48 hours, you may escalate it to our Grievance Officer, Chaitanya Chudasama, at curious@co4kidz.com.