Refund policy
At Kizzy Pizzy, we take quality and safety seriously. Because we deal in consumer food/snack items, we adhere strictly to food safety and hygiene protocols.
Return Eligibility (Food & Consumables)
Due to hygiene and perishable goods regulations, we do not accept returns once an order has been successfully delivered and opened, unless the product received is:
- Damaged during transit.
- Expired or defective at the time of delivery.
- Incorrect item(s) delivered.
Claim Windows & Inspection Requirements (TAT)
Reporting Window: You must report any damage, missing item, or incorrect order within 48 hours of the delivery timestamp.
Proof Required: Please email curious@kizzypizzy.com or WhatsApp +91 9213482829 with:
- Your Order ID.
- Clear photographs/unboxing video showing the shipping label, batch number, and the damaged/defective product. • Verification TAT: Our customer operations team will verify your claim within 24 to 48 business hours.
Replacements
If your claim is verified, we will dispatch a fresh replacement batch at no extra cost within 2 business days of claim approval.
Refunds
If a replacement cannot be provided due to out-of-stock inventory, or if the cancellation occurred prior to dispatch:
- Prepaid Orders: The refund will be credited back to your original payment source (Credit/Debit Card, UPI, Net Banking) via our payment gateway within 4 to 6 business days after approval.
- Cash on Delivery (COD) Orders: Our team will reach out to collect your verified UPI ID or Bank Account details. The amount will be transferred via NEFT/IMPS within 3 to 5 business days, only if the order is delivered or the payment has been made.
Cancellation Policy
- Orders can only be cancelled if they have not yet been dispatched from our fulfilment centre.
- To cancel, contact us immediately at curious@kizzypizzy.com or +91 9213482829. Once dispatched, orders cannot be cancelled.