Terms and Conditions

• The website may be used only for lawful and personal purposes.
• Users must not damage, misuse, hack, copy, scrape, or interfere with the website.
• Users must not upload harmful, misleading, abusive, or unlawful content.
• We may restrict or terminate access where these Terms are violated.

• Users must be at least 18 years old to create an account, place an order, make payments, or provide child-related information.
• Children may use child-friendly content only under adult supervision.
• Parents and guardians are responsible for monitoring their child’s website usage.
• Parents are responsible for reviewing products, ingredients, allergens, toy warnings, and age suitability.

• Users must provide accurate and current information.
• Users are responsible for keeping passwords and OTPs confidential.
• Users are responsible for all activity performed through their accounts.
• Suspected unauthorised account access must be reported immediately.
• We may suspend accounts containing false information or suspected fraudulent activity.

• We aim to display product descriptions, images, prices, ingredients, and nutritional information accurately.
• Actual packaging, colours, weight, design, or product appearance may vary.
• The physical product label and packaging should be checked before consumption or use.
• Product availability may change without notice.
• We may correct pricing, stock, or description errors.

• Nutrition, ingredient, recipe, and parenting content is provided for general information only.
• It is not medical, dietary, allergy, or professional healthcare advice.
• Customers must review ingredients, allergens, storage instructions, and expiry details.
• Customers should consult a qualified professional regarding medical conditions, allergies, or dietary restrictions.

• Parents must review the age recommendation and safety warnings provided with toys or promotional items.
• Children must be supervised where small parts or other safety risks are involved.
• Damaged or unsafe toys should not be used.
• Website images do not replace physical product warnings.

• Screen-time timers and reports are provided as convenience tools.
• We do not guarantee that they will work across every device, browser, tab, or session.
• Parents must not rely only on the website timer for child supervision.
• Parents remain responsible for controlling and monitoring screen usage.

• Adding a product to the cart does not reserve it.
• Orders are subject to product availability and payment confirmation.
• We may reject or cancel orders because of stock issues, incorrect pricing, payment failure, suspected fraud, or delivery limitations.
• Customers must provide accurate billing, shipping, and contact information.

• Payments may be processed through Shopify, Razorpay, UPI, cards, banks, or authorised payment providers.
• Kizzy Pizzy is not responsible for payment-provider outages, bank declines, incorrect OTPs, or banking delays.
• An order is confirmed only after successful payment verification and order acceptance.

• Delivery dates are estimated and may vary.
• Delays may occur because of weather, courier issues, holidays, incorrect addresses, or circumstances beyond our control.
• Customers are responsible for providing an accurate delivery address and available contact number.
• Courier tracking may be provided through third-party services.

• Returns and refunds will be handled according to the policy displayed on the website.
• Food products may not be returnable after opening or consumption.
• Damaged, expired, defective, incorrect, or missing products should be reported within the stated period.
• Customers may be required to provide order details, photographs, or other supporting evidence.
• Mandatory consumer rights will remain unaffected.

• Reviews must be genuine, lawful, and based on actual experience.
• Reviews must not contain abusive language, false claims, personal information, advertisements, or copyrighted content.
• We may moderate, reject, hide, or remove inappropriate reviews.
• By submitting content, users permit Kizzy Pizzy to display and use it for website and promotional purposes.

• The Kizzy Pizzy name, logo, Kizzoes characters, images, animations, videos, website content, product designs, and graphics are protected intellectual property.
• Users must not copy, reproduce, modify, sell, or commercially use this content without written permission.
• Website content may be used only for personal and non-commercial purposes.

• The website may use Shopify, Razorpay, courier partners, social-media platforms, analytics services, and other third-party providers.
• These providers may have their own terms and privacy policies.
• Kizzy Pizzy is not responsible for independent third-party websites, outages, or services beyond its reasonable control.

• We do not guarantee that the website will always be available or error-free.
• Access may be temporarily restricted for maintenance, upgrades, security, or technical issues.
• Website features may be added, changed, suspended, or removed.

• Kizzy Pizzy is not responsible for indirect losses caused by website interruptions, third-party failures, user misuse, incorrect information submitted by users, or events beyond reasonable control.
• Nothing in these Terms limits rights or liabilities that cannot legally be excluded.

• We may update these Terms when the website, services, products, or legal requirements change.
• Continued use of the website after an update means the revised Terms will apply.

1. Governing Law
These Terms of Service and any separate agreements whereby we provide you Products or Services shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India, without regard to its conflict of law principles.

2. Jurisdiction
You expressly agree that any claim, dispute, controversy, or proceeding arising out of, relating to, or in connection with these Terms, your use of the website, or any transactions conducted through Kizzy Pizzy (operated by C4K KRAFT PRIVATE LIMITED) shall be subject to the exclusive jurisdiction of the competent courts and tribunals located in Ahmedabad, Gujarat, India.

3. Informal Dispute Resolution
Before initiating any legal action, both parties agree to attempt in good faith to resolve any dispute or claim informally through written communication directed to the designated Grievance Officer for a period of not less than thirty (30) business days.

For questions regarding these Terms, contact:

• Brand: Kizzy Pizzy
• Legal Business Name: C4K KRAFT PRIVATE LIMITED
• GSTIN: 24AAMCC8144N1Z6
• Registered Office: 6, Nitu Flats, B/H Nehrunagar, SM Road, Ambawadi, Ahmedabad - 380015
• Email: curious@kizzypizzy.com
• Customer Care / WhatsApp: +91 9213482829
• Operating Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST (closed on Sundays and national holidays)

Grievance Officer: Chaitanya Chudasama — curious@co4kidz.com. Acknowledgment within 48 hours; resolution within 30 days of receipt.