Privacy Policy

• Name, email address, mobile number, and account details.
• Billing, shipping, order, and delivery information.
• Product preferences, wishlist items, and purchase history.
• Information submitted through contact, feedback, or support forms.
• Limited child-related details provided by a parent or lawful guardian.
• Screen-time settings and website usage information.
• Product reviews, ratings, comments, and feedback.
• Device, browser, IP address, cookies, and website activity information.

• To create and manage user accounts.
• To process and deliver orders.
• To provide customer support.
• To manage payments, refunds, cancellations, or replacements.
• To provide screen-time and parent-controlled features.
• To improve website content, products, and user experience.
• To prevent fraud, misuse, and security threats.
• To send order updates and promotional communications where permitted.
• To comply with legal and regulatory requirements.

• Parent and customer accounts must be created and managed by adults.
• Children should use the website only under parental or guardian supervision.
• Child-related information must only be submitted by a parent or lawful guardian.
• We collect only the information reasonably required for the relevant feature.
• We do not knowingly sell children’s personal information.
• We do not knowingly use children’s information for targeted advertising.
• Parents may request access, correction, or deletion of their child’s information.

• Payments may be processed through Shopify, Razorpay, banks, UPI providers, or other authorised payment partners.
• Kizzy Pizzy does not directly store complete card details, CVV numbers, UPI PINs, or banking passwords.
• Payment providers process information according to their own privacy and security policies.

• We may use cookies to maintain login sessions, shopping carts, website security, preferences, and analytics.
• Users may disable non-essential cookies through browser or website settings.
• Disabling cookies may affect certain website features.

We may share necessary information with:

• Shopify and website service providers.
• Payment gateways and banks.
• Delivery and courier partners.
• Hosting, analytics, email, and SMS providers.
• Legal, regulatory, or government authorities where required.

We do not sell or rent personal information to unrelated third parties.

• We use reasonable security measures to protect personal information.
• However, no website or online transmission system is completely secure.
• Users are responsible for protecting their passwords, OTPs, and account credentials.

• Information is retained only for as long as required for orders, account management, customer support, legal compliance, fraud prevention, and dispute resolution.
• Information may be securely deleted or anonymised when it is no longer required.

Users may request:

• Access to their personal information.
• Correction or updating of information.
• Deletion of information, where legally permitted.
• Withdrawal of consent.
• Unsubscription from promotional communications.
• Closure of their account.

• The website may contain links to payment providers, social-media platforms, courier websites, or other third-party services.
• Kizzy Pizzy is not responsible for the privacy or security practices of independent third-party websites.

• We may update this Privacy Policy when our services, website features, or legal obligations change.
• The revised policy will be published with an updated effective date.

Thank you for visiting and shopping at Kizzy Pizzy (operated by C4K KRAFT PRIVATE LIMITED). The following terms and conditions constitute our Shipping Policy.

• All orders are processed within 1 to 2 business days (excluding Sundays and national/public holidays) after receiving your order confirmation email.
• You will receive a separate notification with a tracking number once your order has dispatched.
• During high-volume periods, product launches, or festive seasons, processing times may extend by an additional 1 to 2 business days.

We partner with leading domestic logistics aggregators to ensure safe and prompt delivery across India. Shipping fees are calculated and displayed at checkout as and when applicable.

• Intra-City / State (Gujarat): 2 to 3 business days. Free on orders above ₹299, otherwise ₹99 flat rate.
• Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3 to 5 business days. Free on orders above ₹299, otherwise ₹99 flat rate.
• Rest of India: 5 to 7 business days. Free on orders above ₹299, otherwise ₹99 flat rate.
• Special / Remote Regions (J&K, North-East): 7 to 10 business days. Free on orders above ₹299, otherwise ₹99 flat rate.

Please note: Delivery estimates begin from the date of dispatch, not the date of order placement.

Once your package is picked up by our courier partner, you will receive an SMS/WhatsApp/Email notification containing your AWB / Tracking Number and a tracking link to monitor your shipment in real time.

If you notice that the outer packaging is severely damaged, crushed, or tampered with at the time of delivery:

1. Please refuse delivery and ask the delivery executive to mark it as rejected due to outer damage.
2. If already accepted, take clear photographs/unboxing videos immediately and report it to curious@kizzypizzy.com within 48 hours of delivery.

At Kizzy Pizzy, we take quality and safety seriously. Because we deal in consumer food/snack items, we adhere strictly to food safety and hygiene protocols.

Due to hygiene and perishable goods regulations, we do not accept returns once an order has been successfully delivered and opened, unless the product received is:

• Damaged during transit.
• Expired or defective at the time of delivery.
• Incorrect item(s) delivered.

Reporting Window: You must report any damage, missing item, or incorrect order within 48 hours of the delivery timestamp.

Proof Required: Please email curious@kizzypizzy.com or WhatsApp +91 9213482829 with:

1. Your Order ID.
2. Clear photographs/unboxing video showing the shipping label, batch number, and the damaged/defective product.

Verification TAT: Our customer operations team will verify your claim within 24 to 48 business hours.

If your claim is verified, we will dispatch a fresh replacement batch at no extra cost within 2 business days of claim approval.

If a replacement cannot be provided due to out-of-stock inventory, or if the cancellation occurred prior to dispatch:

• Prepaid Orders: The refund will be credited back to your original payment source (Credit/Debit Card, UPI, Net Banking) via our payment gateway within 4 to 6 business days after approval.
• Cash on Delivery (COD) Orders: Our team will reach out to collect your verified UPI ID or Bank Account details. The amount will be transferred via NEFT/IMPS within 3 to 5 business days only if the order is delivered or the payment has been made.

• Orders can only be cancelled if they have not yet been dispatched from our fulfilment centre.
• To cancel, contact us immediately at curious@kizzypizzy.com or +91 9213482829. Once dispatched, orders cannot be cancelled.

For privacy-related questions or requests, contact:

• Brand: Kizzy Pizzy (operated by C4K KRAFT PRIVATE LIMITED)
• Email: curious@kizzypizzy.com
• Customer Care / WhatsApp: +91 9213482829
• Operating Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST (closed on Sundays and national holidays)
• Registered Office: 6, Nitu Flats, B/H Nehrunagar, SM Road, Ambawadi, Ahmedabad - 380015

If your query is not resolved satisfactorily within 48 hours, you may escalate it to our Grievance Officer, Chaitanya Chudasama, at curious@co4kidz.com.